Today's IT organizations must manage two opposing forces - drive operational efficiency resulting in lower cost while continually meeting business demand through technology innovation. The general approach to this challenge has been to operate in a technology centric model where IT builds robust technology solutions driven by their own experience and focused on infrastructure efficiency. However, the service centric model which is designed to link business demand to established levels of service at known levels of cost. ITSM provides a delivery framework that creates a standard level service, identifying costs for administering your data center, and standardizing your environment with a service centric approach.

 GlassHouse incorporates ITSM in its strategic approach to client engagements- providing you with a solid foundation to develop and manage your IT services costs and bridge the technol­ogy and IT finance functions. Our experienced professionals will quickly identify the current state gaps against an optimized future state process design and deliver a prioritized action plan for getting there.

 GlassHouse provides the following benefits:
 

Service Design

• Clearly defined and measurable services that relate to business requirements rather than technology tiers

Service Selection and Provisioning

• Ability to map business requirements and demand to the most appropriate service options

Capacity Management

• A clear view of available capacity and how it can be utilized
• A clear understanding of future demand

Financial Management

• Full understanding of the costs of each service and its components

Service Operation

• Control and manage the environment in a manner that is consistent, stable and repeatable

  If you are dealing with high infrastructure costs, an inability to recover services/data, or instability in your environment, GlassHouse ITSM approach and services could provide you with the visibility you need to clearly identify infrastructure costs and gain control of your environment.