How the Enterprise Can Plan for Windows XP’s End of Support

With just under a year left of Microsoft’s support for its still-popular and widely used operating system (OS), companies need to ensure they have proper migration and contingency plans in place for when Windows XP is pulled, warns Kevin Beadon, head of workspace & mobility at GlassHouse Technologies.

According to recent research from Gartner, more than 15 percent of midsize to large enterprises still have Windows XP running on at least 10 percent of their PCs. But come April 14, 2014, Windows XP customers and partners will no longer receive security updates to the OS or be able to leverage tech support from Microsoft. Considering most enterprises take anywhere from 6 to 12 months to complete an OS migration, the months ahead are critical for businesses that need to migrate critical applications to a modern OS.

Unfortunately, many workplaces lack the skills necessary to develop a full migration plan. What’s more, OS migrations require clean installs of software and applications, a time and cost-intensive task for IT to do alone. So, what’s a company to do?

Kevin Beadon, head of workspace & mobility at GlassHouse Technologies, recognizes that every day that passes once Windows XP support expires means new risks to businesses. Therefore, he recommends that companies develop a migration strategy that takes into consideration their full business ecosystem and not just particular IT tasks.

But that’s not the only plan IT should be evaluating over the next few months. Beadon advises enterprises to use the pressure from Microsoft and their partners for their own benefit and re-examine their own IT postures. The Windows XP migration is the perfect opportunity for IT to ask the hard business questions: “Am I providing my users the technology they need to stay productive?”, “Am I maintaining peak performance across the entire organization?”, and “Am I paying too much?” Asking these questions will ensure security, compliance, usability and all other IT policies are created and updated exactly when they should be, and that all IT systems are aligned with business strategies.

Beadon acknowledges the real threat the Windows XP migration presents: “Organizations that fail to implement a migration or contingency plan over the next couple of months will risk not being able to move their applications in time, and come next April’s cut-off point, they may be left with gaping holes in their security, compliance and manageability postures. For instance, this time next year, Microsoft won’t issue any no-cost security patches, leaving system vulnerabilities unplugged and organizations ripe for malicious exploits like DDoS attacks and hacking.”

Furthermore, as Windows XP ages, new vulnerabilities will continue to impact the OS on a regular basis—including many critical flaws that could allow an attacker to take over or cripple a PC running it. That is why companies need to guarantee they are keeping pace and adapting their workplaces to accommodate future technology solutions and corporate growth. “This means ensuring enterprise IT departments have the most effective tools in place to carry out the migration and to maintain any new technology following deployment,” says Beadon.

Sometimes, IT can’t go it alone.  The migration process in particular is strenuous, requiring IT to migrate users’ data and reinstall or repackage all applications for the new OS, as well as test all of the hardware, peripherals and applications to ensure they actually work with modern OSs like Windows 7 and/or Windows 8. For guidance on these priorities, Beadon suggests some enterprises enlist IT consultants that can help devise a migration strategy and ensure companies stick to it through the end.

The next few months are tipping points for current Windows XP users, and companies should use the opportunity to evaluate the benefits of a flexible workplace strategy, including reduced costs and improved peak performance, while at the same time, making the migration away from Windows XP before it’s too late.

 

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Join the Cloud Conversation: Take the 3rd Annual Future of Cloud Computing Survey

GlassHouse is pleased to announce that it will once again be sponsoring the 3rd Annual Future of Cloud Computing Survey, conducted in partnership with North Bridge and GigaOM Research.

Cloud continues to be top of mind in the enterprise world as more companies realize how cloud adoption correlates to increased efficiency, lower operating costs, increased employee mobility – the list of benefits goes on. That being said, cloud still provokes unease and uncertainty among those who have yet to fully embrace it. After all, adopting the cloud could add security risks that businesses are not prepared to deal with. Plus, cloud marketing hype (or “cloud-washing”) around the dozens of “a-a-S’s” popping up can also create confusion and hinder the cloud adoption process.

That’s why we believe in learning about the perceptions, concerns and needs of customers and vendors, which can shed light on the future of cloud computing and provide guidance on how to successfully approach the cloud.

A vendor-agnostic thought leadership initiative, the Cloud Computing Survey is the most widely endorsed in the industry, and GlassHouse is proud to be one of nearly 60 organizations involved. Last year’s survey garnered insight from an impressive 785 respondents and divulged compelling trends about enterprises’ growing familiarity and trust with the cloud, leading to increasing adoption. This year, we’re hoping to compare these results and find even more ways to better understand and prepare for cloud disruption.

Here’s what we’re hoping to specifically learn from this year’s survey:

  • Where the cloud is making impact across the software eco-system at all levels, from computing and development to the wide number of SaaS applications now in use
  • IT competitiveness and the critical issues around balancing IT and business needs
  • Drivers and inhibitors to cloud adoption
  • Software sectors and industries that are being impacted by the cloud
  • Internal needs such as hiring, training and operations that support the move to the cloud

We invite you to be among the first to take the survey and share it among your own network of cloud thought leaders and customers. Additionally, help us spread the word: follow @FutureofCloud on Twitter, and use the hashtag #FutureCloud to join the conversation around GigaOM structure in June.

 

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GlassHouse’s Ken Copas Tells IT Business Edge Why IT Must Reach out to Service Consumers

In his recent Executive Briefings column at IT Business Edge, Arthur Cole spoke with GlassHouse Practice Director of Cloud Computing and IT Services Management, Ken Copas, about the challenges IT faces with the rising popularity of third party applications and so-called rogue clouds.

The interview examines how, despite IT’s best efforts to quickly implement cloud services on internal infrastructure, users in the workplace are turning to outside providers who offer them more flexible services of their choosing.  And while some organizations have responded to these shadow IT initiatives by placing limits on cloud deployments, Ken explains how IT is better off reaching out to its consumers to find out why they bypass services provided internally, in order to ultimately better suit user needs.

Ken’s views speak to a rising IT reality, which is that for IT to stay relevant in the enterprise, it needs to function on a service model rather than as an infrastructure gatekeeper. While it’s acceptable to be cautious about various cloud initiatives, including the burgeoning Bring Your Own Cloud (BYOC) trend, limiting such developments will not restore control back to the enterprise; in fact, it will fuel users’ fire to seek alternative methods of procuring the services they want, faster and easier. To meet and exceed clients’ expectations, IT needs to first forge closer relationships with them, listen to their needs, and ultimately upgrade infrastructure and systems to become more cloud-like. This can include tactics like developing appropriate cost models, as well as wrapping a service catalog around new IT offerings.

Before IT plays defense against all of the open, proprietary cloud platforms alluring internal users, it should take a step back and ask what those platforms are offering that IT is not. Generally, IT will find that if it simply realigns with users’ priorities and reorganizes its infrastructure, its offerings can be just as flexible and accessible as external services, keeping users satisfied and productive.

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Weekly Highlights – March 29, 2013

Check out some of the interesting articles we’ve been reading this week at GlassHouse Technologies:

Cloud Management Tools a Letdown for Enterprise IT Workloads
SearchCloudComputing, Alan Earls, March 25, 2013

Despite the convenience that comes with cloud computing, many companies are far from fully transitioning to legitimate private, public or hybrid cloud environments. After all, users are still working through the challenges that come with deploying and managing virtual resources. While some tools make a shift to the cloud easier, they still don’t solve application architecture, process or organization problems. This is opening up the opportunity for improvement in the cloud management tool marketplace.

Our take: There’s no clear winner when it comes to cloud management tools because no single tool can universally streamline management and lower operational costs. And while vendor relationships are important, companies should take heed to choose ones that will best fit their needs – not the ones getting all the hype. If cloud is implemented without a proper understanding of the technology, it’s simply a wasteful novelty. The best way for companies to fast-track to the cloud and manage their unique environments is to develop a comprehensive plan, which should include assessments of how internal processes and policies must be modified to fit a self-service model.

Who Has Responsibility for Cloud Security?
CIO, Jon Dix, March 25, 2013

One of the greatest challenges organizations leveraging the cloud for critical business applications face is combining existing internal controls with cloud protection efforts. Highly regulated business and government organizations in particular must maintain comprehensive security and compliance postures across these hybrid systems. However, there is an ongoing debate over who should be responsible for cloud security – the consumer or the provider?

Our take:  Security is a business issue, not an IT issue. Therefore, the responsibility for safeguarding the cloud can’t just rest on one party- it’s a shared issue between all stakeholders in the business bottom line. It’s important for cloud providers to be transparent about their security offerings, but at the same time, consumers should deploy an effective safety program that will enhance their business operations and protect their overall posture. Ultimately, organizations should take a holistic view of security, which focuses not only on the technology, but also examines the processes and policies that will identify and reduce risk.

12 Reasons Why Public Clouds Are Better Than Private Clouds
ZDNet, Joe McKendrick, March 26, 2013

To enjoy many of the advantages of cloud computing without its risks, enterprises are turning to private clouds, which are considered service layers contained within their firewalls that mimic public clouds. But some think public cloud services are actually more reliable than private clouds because they tend to use newer technology, shift capital expenses to operational expenses, have better utilization rates and keep infrastructure costs low for new projects, among other benefits.

Our take: Companies are as diverse in size and strength as cloud is varied in deployment models. Whereas a private cloud might bring success to one company, it might bring failure to another, much different company. Rather than forcing enterprises to choose between public and private clouds, enterprises should implement a multi-tiered cloud service strategy. Such an approach will enable enterprises to reap the benefits of a best-of-both-worlds cloud in which they can prioritize workloads, achieve greater cost benefits, and leverage the broad spectrum of services various cloud models have to offer.

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Weekly Highlights – March 15, 2013

Check out some of the interesting articles we’ve been reading this week at GlassHouse Technologies:

Companies Take Bold Steps Into Desktop Virtualization
Computerworld, Stacy Collett, March 11, 2013

Today, many companies are giving virtual desktops a try as workers demand more mobility and IT departments seek easier desktop management. Companies with successful VDI implementations have worked through concerns about elusive ROI, scalability and storage, desktop latency and slow adoption. They report happy, more productive users, stronger security, fewer IT headaches related to maintenance and repairs and minimal new expenses. There are still obstacles associated with desktop virtualization; for instance, sometimes a virtual desktop is not initially cheaper than a full desktop PC environment, and virtual systems may require a lot of storage. However, those who have embraced desktop virtualization say its benefits outweigh the challenges.

How Cloud Computing Helps Cut Costs, Boost Profits
CIO, Thor Olavsrud, March 12, 2013

While the decision about whether to move your organization’s IT to the cloud can be a daunting one, many companies are making the leap, at least for select capabilities such as storage, conferencing and collaboration applications. According to a recent survey by CDW of 1,242 IT professionals, more than half of organizations are moving a variety of capabilities to the cloud and enjoying many benefits. Organizations implementing or maintaining cloud computing point to increased efficiency (55 percent), improved employee mobility (49 percent), increased ability to innovate (32 percent), freeing current IT staff for other projects (31 percent) and reduced IT operating costs (25 percent) as the top benefits.

Cloud Services Can Save You Money — If You’re Careful
InfoWorld, Nancy Gohring, March 13, 2013

Among businesses that are using cloud services, there are plenty of success stories showing that the cloud can significantly cut costs. Nucleus Research examined 70 case studies of companies adopting SaaS and found that the services offered 1.7 times greater ROI than on-premise apps. However, a rushed analysis of whether a move to the cloud will pay off for a given application can lead companies to adopt the cloud for the wrong reasons, resulting in higher costs or an inferior product when compared to an on-premise installation. When adopting cloud services, the key to earning a positive ROI is to carefully study the costs and benefits to ensure that such a shift will be profitable.

With SDN, Does Hardware Really Matter?
Enterprise Networking Planet, Arthur Cole, March 14, 2013

One of the primary advantages of software defined networking (SDN) is that it will lower the cost of building and operating complex network infrastructures and introduce the possibility of fully commoditized hardware. SDN allows the enterprise to break its dependence on customized network architectures in favor of a mix-and-match approach in which value, not compatibility with legacy systems, becomes the dominant criterion for deployment. But which approach do you take—deploying just an OpenFlow SDN layer or pursuing integrated hardware/software networking environments? Because there is no right or wrong way to build network infrastructure, it all comes down to trust. Do you trust the established network providers to carry you into an unknown future, or have the upstarts made their case that a new era demands new approaches?

 

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Weekly Highlights – March 1, 2013

Check out some of the interesting articles we’ve been reading this week at GlassHouse Technologies:

Simulate Access to the Cloud Before You Commit
InfoWorld, Matt Prigge, February 25, 2013

If you’re considering heavy usage of public cloud services, having a direct connection to your cloud service provider’s network can make an enormous difference to the user experience. Often times, it’s difficult to know ahead of time how your user experience will be impacted unless you try it. While many cloud providers will give you a trial run of their services, “trying it” could mean migrating entire on-premise applications into the cloud, a time-consuming process. However, there are still relatively accurate ways to get an idea of what to expect if you move on-premise services to the cloud. First measure the end-to-end quality of the connectivity you have into the cloud provider you expect to use and then simulate those conditions on your own network, without moving anything anywhere.

Chances are ‘private cloud’ is no cloud at all
FierceCIO, Caron Carlson, February 27, 2013

According to a new report from Forrester Research, as many as 70 percent of the “private clouds” out there don’t technically qualify as clouds. To avoid such “cloud-washing,” most cloud experts have settled on a generally-agreed upon definition of cloud computing as having certain characteristics outlined by the National Institutes for Standards in Technology. These include: on-demand, self-service for users, broad network access, shared resource pool, ability to elastically scale resources and having measured service.

Cloud security forecast: Murky with an 80% chance of finger pointing
Network World,
Neal Weinberg, February 27, 2013

An RSA conference session devoted to cloud security revealed IT security pros’ concerns about the lack of transparency among cloud providers and how that makes it extremely difficult to make informed buying decisions. Attendees in the audience pointed out that there’s currently no certification for cloud security and cloud vendors won’t allow enterprise customers to go on site and actually touch the machines. So, what should IT execs do?  There’s no easy answer, but aside from demanding transparency from vendors, one suggestion for IT execs is to talk to other customers and find out what their experiences have been with a particular service provider.

Despite IT Wishes, Scale Out Architecture Growing in Data Centers
SearchDataCenter, Bob Plankers, February 2013
 

Currently, IT departments preach consolidation and centralization outside a data center. They push data and processing back into the data center with virtualization and cloud computing. They even push the desktops into the data center with virtual desktop infrastructure. But within a data center, the trend is the opposite. Applications and systems that scale up with a “Just throw hardware at it” approach are yielding to those that scale out. The reason for this is that the cost of a traditional centralized disk array is enormous compared to the performance it delivers, especially when you factor in the complex way servers attach to it, and the way the storage systems and networks have to be managed and monitored. In contrast, local storage is easy.

 

 

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Weekly Highlights – February 15, 2013

Check out some of the interesting articles we’ve been reading this week at GlassHouse Technologies:

Why Recover From Disaster When You Can Avoid It?
InfoWorld, Matt Prigge, February 11, 2013

Recent storms like Hurricane Sandy and the Nemo blizzard demonstrate the importance of IT taking the proper disaster preparedness precautions. In the old days, the idea of transitioning mission-critical workloads to a data center not in the path of a storm was a capability that only a select few of the very largest enterprises could afford. However, today’s advancements in storage and virtualization technologies, as well as cloud infrastructure services, make it easier for more organizations to sidestep disasters rather than weather the storm. Some options to avoid disaster include renting data center space and turning to cloud-based infrastructure.

Cloud Security Tips and Tricks
Network World, Christine Burns, February 11, 2013

Users and security consultants familiar with the process of securing hybrid clouds have one steady piece of advice to offer: the only way to go is one step at a time. Since managing hybrid cloud security requires consistent diligence, users should regard their hybrid cloud usage as an extension of their network perimeter, and should therefore tweak firewall policy, watch IDS traffic more carefully, employ encryption, set up multiple levels of authentication for management access and demand high levels of physical security at providers’ sites.

3 Deep, Dark Secrets of Cloud Computing
CIO, David Taber, February 12, 2013

The promise of cloud computing is that the customer doesn’t ever have to buy another server, back up another disk drive or worry about another software upgrade. Unfortunately, too often cloud applications and services are bought by people who don’t necessarily have the training to make good IT decisions, or the discipline or skills in their underlings to execute a coordinated technology strategy.  Three lessons too many companies have learned the hard way by making themselves vulnerable in the cloud include: the cloud never forgets; data in the cloud needs a steward; and since the cloud replaces internal IT, it must be managed like IT.

Straightening Out Virtual Desktop Snags With VDI Monitoring Tools
SearchVirtualDesktop, Frank Ohlhorst, February 2013

A virtual desktop infrastructure (VDI) can be so complex that it makes desktop troubleshooting difficult, sometimes impossible. Some of the most common areas where you’ll run into complications include network connection, authentication, user experience, functionality, performance and persistence. However, once you narrow down the nature of the problem, you can determine which virtual desktop troubleshooting steps to take and the tools to use.  With a comprehensive understanding of the situation, it becomes easy to resolve even the most complex VDI problem. The key to success lies with an integrated view of network traffic, coupled with hardware and applications.

 

 

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Weekly Highlights – January 25, 2013

Check out some of the interesting articles we’ve been reading this week at GlassHouse Technologies:

What will the next big data center transformation look like?
Modern Infrastructure, January 2013 Edition

It’s difficult to predict what the next data center transformation will look like. What we can anticipate is that technological advancements will continue over the next decade. Therefore, data centers will depend on these enhancements to ensure adequate power, cooling and approaches to facility design. Next-generation data centers have an opportunity to improve energy efficiency through various approaches, which include but aren’t limited to the following: lighter-load servers that are custom rather than general purpose-built; more efficient power distribution and new mixtures of cooling technologies; more appropriate data center site selection; and the gradual move towards more elevated data center temperatures.

Cloud Standards: Bottom Up, Not Top Down
InformationWeek, January 23, 2013

There’s a growing demand for standardization in the cloud computing market. Both buyers and sellers have their reasons to want common ways of doing things, like transferring data from one cloud-based app or infrastructure to another. Vendors want to show they can meet companies’ security requirements since that’s the biggest roadblock to adoption. IT pros also favor formalized standards for cloud services, knowing that would-be cloud customers want to avoid getting locked in to one vendor.

How to manage big data overload
Computerworld
, January 24, 2013

More and more enterprises of all kinds are aiming to gain a competitive edge by tapping into big data. As a result, data storage requirements for companies of all sizes are doubling every 2.5 years. Before venturing into big data, consider the following: the kind of data you’re analyzing, the amount of storage you really need, the type of storage tools that work best, deduplication and compression, storage tiering and options beyond block storage.

Data center power maxed out? Three-phase power to the rescue!
InfoWorld, January 22, 2013

As server equipment has undergone relentless waves of miniaturization, the amount of compute capacity that can be delivered in a single cabinet has increased dramatically. However, so too has the amount of power that a single rack of modern servers can consume. To accommodate ever larger and denser power loads, IT organizations should leverage three-phase AC power systems, which allow a utility to ship more power over smaller (and cheaper) wires than would be possible in a single-phase system.

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Reaping Rewards with a Tiered Approach to Data Center Strategy

When you consider that on any given day, 2.5 quintillion bytes of data are created, it’s no wonder modern businesses must place an emphasis on how their data is housed. Though lucrative for organizations, data growth presents many challenges to IT, those tasked with protecting the lifeblood of every business. What’s more, when trying to choose between the three primary models of data centers—cloud, colocation or in-house, IT is quickly learning that the one-size-fits-all data center strategy no longer works. That’s why IT should carefully examine how these various models answer to their particular business demands, and eventually customize their data center deployments to include a combination of the three. This tiered approach allows organizations to prioritize their applications, ultimately ensuring that they can quickly adapt to today’s ever-changing data and IT demands.

When choosing an actual strategy, IT must acknowledge that the modern data center encounters many challenges, including balancing the need for downtime tolerance, environmentally and budget-conscious power options, appropriate levels of security and storage scalability. A comprehensive strategy should include ways of meeting these needs; for instance, defining a company’s Recovery Point Objective (RPO) and Recovery Time Objective (RTO) will help IT understand downtime and the risks a business can tolerate. To accommodate increasing power and cooling demands, data center strategies should incorporate any necessary virtualization solutions, alternative energy sources, and duplication or other technology that can increase efficiency and mitigate resource consumption.

To protect against the increasing sophistication of today’s cybercrime, data center strategies must include provisions for human and software vulnerabilities, like safe SSL VPN connections for data encryption and download prevention. To meet budget restraints, IT managers should also decide which legacy systems and storage are stable enough to be recycled and integrated with more advanced solutions.

Once IT accounts for these challenges, they will have a better grasp on how to evaluate their data center options. This is when their comprehensive strategy comes into play, allowing them to match certain requirements within an appropriate tier. For example, IT can reserve “tier 1” applications for in-house or colocation facilities, which offer increased security and fast access to sensitive data and critical applications that need heightened preservation and control. IT might consider the private cloud, which offers more customized security policies, for “tier 2” applications that are specialized just for businesses. On the same note, since security and downtime aren’t of utmost importance for things like email and back office applications, putting these “tier 3” applications in the public cloud can reduce data center footprint and overhead costs.

As GlassHouse explained in a recent whitepaper, “Cloud, Colo or In-House,” a modern data center might be structured around cloud environments that are an extension of an in-house and/or colocation data center. But there are a myriad of other models that work. Therefore, the benefit of a tiered data center model is in its flexibility, which allows organizations’ data and applications to integrate and interact within various models to meet today’s ever-changing business needs.

To read more about why GlassHouse eschews a one-size-fits all approach to data center management, see the full whitepaper here.

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GlassHouse’s Ken Copas Tells Data Center Knowledge Why ‘Cloud’ is Not One-Size-Fits-All

Earlier this month, Gartner hosted its 31st annual  Data Center Conference, held at the Venetian Hotel and Casino in Las Vegas, which brought together the movers and shakers in the data center industry, as well as vendors and IT decision-makers.  At the event, our own Cloud Computing and ITSM Practice Lead Ken Copas gave a presentation, “Cloud Computing: Now that the Shininess is Gone,” discussing the many facets of cloud adoption, and the cloud disruption ahead for the data center.

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