GlassHouse Technologies Blog

When I discuss storage with senior IT managers and executives, invariably topping the list of concerns – not surprisingly in this economic environment – is “cost”. There seems to be a sense that ever more precious budget dollars/pounds/euros/or shekels are not being invested as wisely or effectively as they should be. Surprisingly, there is often [...]

Continued from part 2 – click here to view

Now each consumer in this supply chain must be able to clearly and concisely articulate their requirements (demand) in service terms, not in technology requirements or technology specifications. This is one of the key differences between “techno centric” and “service centric” approach. The service catalog will provide service [...]

Continued from part 1 – click here to view

Now each consumer in this supply chain must be able to clearly and concisely articulate their requirements (demand) in service terms, not in technology requirements or technology specifications. This is one of the key differences between “techno centric” and “service centric” approach. The service catalog will provide [...]

In a service provider model, we typically find a multi layered supply chain delivering services under ITIL OLAs to support a final deliverable to the end consumer under an ITIL SLA. The end consumer (or customer) is invariably the Business Unit but there are many internal consumers who also participate in the order and consumption [...]