GlassHouse Technologies Blog

Service is everywhere. And most days, we don’t even notice it.  Think about it.  Go to your local hamburger place.  You get ‘service’.  Wait in line at the Dairy Queen..At the window, you get ‘service’. Or what about the folks who greet you at Walmart?  The sales people at Macy’s? Your insurance agent.  Your real [...]

Consumers and clients are the lifeblood of any business and good customer service is essential to the growth of a business. Having a Customer Service Support group is an inexpensive way of maintaining customer loyalty and overall customer satisfaction. Gartner estimates it costs four to 10 times as much to capture a new customer as [...]