UK_DC_BTCaseStudy_20101010.pdf

As a global services company, BT cannot afford to be less than world-class in any functional discipline – irrespective of whether that area is open to public scrutiny (such as customer service) or deep within its operational infrastructure. Nowhere is that pressure more keenly felt than in the company’s data centres, where the possibility of serious failure could affect BT and its customers with equal severity.

Harkeeret Singh, Head of Data Centre Strategy at BT, comments: “BT’s data centre strategy is to achieve industry leading levels of resilience while optimising costs and environmental benefits. We are moving to ‘lights-out’ operations, where highly mobile staff can support the company’s data centre estate across the UK rather than having staff resident in each.”